Full terms and conditions

Free Delivery

Orders that total £50 or over include free delivery to the Greater Manchester area and, at our discression, surrounding areas. Please contact us for a delivery price for areas outside Greater Manchester.

We do not deliver orders for less than £50. If your order comes to less than £50 then we will deliver to the Greater Manchester area but the cost will be £50. As above, please contact us for a delivery price to areas outside of Greater Manchester.

Booking deposit

All orders require a £20 booking deposit. This does not affect the price because the booking deposit is deducted from the total amount. The remaining balance can be paid online any time before the delivery date or in cash at the time of delivery.

If you prefer you can pay the full amount at the time of booking, instead of a deposit, so that you have nothing to pay on the day.

We will only confirm your booking when we have received the booking deposit. The equipment is available to any other customer until the deposit is received by us.

Damage Deposit

All orders require a £100 damage deposit to be paid in cash at the time of delivery. You can order as many items as you like and the deposit is £100 for the whole order. We only accept cash for the damage deposit.

This deposit is returned to you when we collect the equipment, subject to all of the equipment being present and in the condition it was in at the time of delivery. If any equipment has been lost or damaged while in your possession we will deduct the cost of repair or replacement from your deposit. If the deposit does not cover the cost of repair/replacement then you agree to pay any additional cost.

What we mean by "set-up is included"

We will:

• Deliver all equipment at the time agreed during booking
• Neatly arrange it where you want it to be (including setting up lighting or speakers on stands, where applicable)
• Connect it together and test it
• Show you how to use it

Although we will neatly set up equipment and cables, if you require any cables to be taped to the floor or zip-tied to stands then this is your responsibility.

Notes for customers who are hiring a PA system

If you intend to use your own music player (iPod, laptop, your own decks, etc.) to play music through our PA system then this equipment must be available and ready for us to test the system. If your equipment is not available then we can not confirm that the system is working correctly and we are not responsible for any problems due to us not being able to test it before leaving.

Notes for customers who are hiring lighting

All lighting is provided with working light bulbs as these are tested before we deliver them. Although rare, it is possible that the fragile light bulbs can become damaged during transit. When setting up equipment we will always check lights are working fully before leaving and carry spares for this situation. If we are not given the opportunity to test them then we can not guarantee they are working before we leave.

You can see in the table above how long each bulb should last. It is rare for one to expire during use but we can not guarantee that it won't. If you are concerned about this then we can provide spares* and show you how to change bulbs but we do not offer any refunds if a bulb expires during use. Please ask the person setting up your equipment if you would like spare bulbs.

*We do not carry replacements for lasers or LED lighting.

Cable lengths and distance from power sockets

Unless you inform us before delivery, we will arrive at the delivery location with power leads that allow equipment to be set up at no more than 3 metres away from the nearest power socket. We can provide extension leads to set up equipment away from plug sockets if this is arranged at the time of booking. There is usually an extra charge for extension leads. All speakers are provided with 10 metre leads and this is the maximum we have available.

Outdoor events

We do not supply any equipment that is weatherproof. If speakers are set up outside they must be immediately moved to a fully covered or indoor area at any sign of rain. Any items other than speakers must not be set up in the open air as any rain or moisture can instantly cause an extremely dangerous electrical shock and catastrophic failure.

Problems with equipment after set-up

Where possible, we fully test all equipment before leaving the delivery address and check that you are satisfied with and understand how to use it. If, after we have left, you have a problem with the equipment please contact us as soon as possible. Usually problems can be sorted over the phone. If not we will return to replace any faulty equipment as soon as possible.

If we are not able to test equipment fully when we deliver then we are not responsible for any problem, even if there is a fault with our equipment, however we will do our best to work with you to sort the problem.

If you do not inform us of a fault until after your event we will not offer any type of refund because we were not given the opportunity to solve the problem.

Collection of equipment

Please see the delivery and collection times on the Delivery & collection information page. We do not collect equipment the same night if it being used for a night-time event. It is always collected the following day after 2pm. We usually arrange a collection time at the time we deliver the equipment because this can often depend on when the venue will require the equipment to be taken away.

If you arrange with us for collection to be the following day it is your responsibility to ensure the equipment is safe over night. Most venues will tell you they do not accept any responsibility for it so if you believe it will not be safe then please discuss this with us. If you are able to take it to your home (if it's local) then we can collect from there if this is organised beforehand.

If we arrive to collect the equipment at the agreed time and it is not available for any reason we may charge for continued hire of the equipment. This will depend on the circumstances and is at our discretion.

Missed deliveries

It is essential that customers ensure they are not late arriving at the venue to receive a delivery, and also that the venue itself is prepared for the equipment to be unloaded and set up at the time agreed with us when booking. Occasionally we have seen previous functions overrun and especially when setting up equipment for weddings, the speeches can take longer than planned, meaning that we are not allowed to set up our equipment.

We always allow enough time to unload and set up equipment, as well as extra time in case of any delays. If we arrive at a delivery address at the agreed time and there is a problem or if we are not paid in full any amount due on delivery, then in extreme circumstances we may have to leave without unloading so that we are not late for our next delivery.

We will not allow ourselves to be made late for the next customer because of something that we are not responsible for at a previous delivery. We will, of course, wait as long as possible and do everything we can to work with you in sorting the problem before leaving.

Venues with poor access or parking issues

If the venue where you require delivery has access problems then it is essential that you tell us about this when booking. City centre venues (especially hotels) are the worst for this so please call the venue and ask about this before booking.

Any venue where the closest available parking space is more than a one minute walk away from the set-up area will hugely increase the time it takes for us to deliver and set up all of the equipment. If we are informed of this when booking we may quote with an extra delivery charge. If we discover access problems on arrival we may have to unload equipment at the entrance and then leave so we are not late for our next delivery.

The only way we can set up equipment at a venue with no close parking is to unload equipment at the entrance, drive to the nearest parking space and walk back to set up equipment. As above, if we are informed of this when booking we will add a delivery charge to your quote. If we discover this on arrival we may not be able to set up equipment.

If we have to pay for parking at the venue we will require you to reimburse us or make arrangements for us to be guaranteed free parking while setting up. We will not, under any circumstances, park illegally or in an area marked "no parking" or "loading only", even if staff assure you that it will be OK.

Amendments to your booking (partial cancellations)

If you need to amend your booking please email or phone us as soon as possible. If you inform us any time before the day of delivery there will be no charge for the items taken off your booking but please bear in mind that we only deliver orders of £50 or over.

If you inform us on the day of delivery the items taken off your booking will be subject to a 50% restocking fee.

Cancellation and refund policy

If you need to cancel your booking you must let us know by email or phone as soon as possible. If you inform us at least 7 days before the date the equipment is due to be delivered then we will refund any deposits and payments in full. Please see the table below for late cancellation charges.

We will send an invoice for any amount you owe us due to late cancellation. If you have paid in full we will issue a refund of the amount shown in the table above.